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Read more about the article Using the Broken Record Technique to Calm Customer Emotions

Using the Broken Record Technique to Calm Customer Emotions

  • Post author:Neville Beardsmore
  • Post published:5th November 2021
  • Post category:Customer Service Skills Training

Neville Beardsmore shares a 3 step process to calm customer emotions on telephone calls

Continue ReadingUsing the Broken Record Technique to Calm Customer Emotions
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