CFa training news & articles
10 reasons why you shouldn’t cut your training budget
In times of economic downturn, demands for higher wages, increases in energy bills, rising cost of materials and other resources, companies are looking to cut spending in areas they think are unnecessary. One of those areas is training.
Importance of customer service skills training for delivery drivers
Delivery drivers play a critical role in the customer experience, as they are often the only face-to-face contact a customer has with a company. Providing
Delivery driver tips for top customer service
Delivery drivers are your ambassadors and are the face of your organisation Organisations that pride themselves on their customer service are recognising the vital role
Using the Broken Record Technique to Calm Customer Emotions
Neville Beardsmore shares a 3 step process to calm customer emotions on telephone calls
How to terminate a telephone call correctly
Techniques to improve those difficult customer phone calls from Neville Beardsmore at Chapel Fields Associates
Don’t admit incompetence
One pet hate of mine is people making excuses about their incompetence. I think this is a challenging subject to grasp in this country, whether it’s our modesty or fear of getting something wrong that we feel we should make excuses for our lack of knowledge or incompetence.