Based in Solihull West Midlands, CFA Training (Chapel Fields Associates Ltd) was established in March 2001 by Managing Director and Lead Consultant Neville Beardsmore to help organisations achieve success through the effective development of their people.

We provide training that works

What we do

effective development of your people.

All our training is tailored specifically for you, ensuring the link with your organisation’s goals as well as capturing your culture and values. This way we achieve clear measureable results from our training courses.

Taking Notes

our style.

Our training style is very facilitative and energetic, using accelerated learning techniques to ensure maximum learning and memory retention. All our training events are educational as well as enjoyable.

Our focus is on helping delegates discover key learning points for themselves and encouraging them to identify how they can use newfound knowledge and skills back in the workplace. This way, individuals buy in to key learning points immediately, helping to ensure learning is transferred to the workplace.

Exercises used during training events are designed to be fun, as well as realistic to the organisation and work environment. A training event which is enjoyable is also memorable. Delegates leave our training events highly motivated to take the learning back to the workplace.

Our Training

we love what we do.

Expert Customer Service & Contact Centre Skills Training

We are experts in customer service training and have a proven track record in helping organisations change the behaviour of their employees towards customers.

Management & Leadership Development

We pride ourselves on our pragmatic delivery style and the realism we place on challenges faced by today's managers and leaders. Delegates will learn practical management techniques which work and can be applied immediately back in the workplace.

One organisation we worked with saw (as part of a development programme in customer care training) a reduction of 95% in formal complaints and a reduction of 67% in informal complaints.

This same organisation saw a 50% increase in compliments.

Our specialism covers telephone skills training (contact centre training), face to face, as well as business writing skills (social media, web & live chat, e-mail and letter).

Say hello

Let’s get started.

We would love to hear from you!
Let us help you develop the people you’re proud of.

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