What do you do when things go wrong or you have a customer who is more challenging than most? This course gives you the skills to handle these customers.
We will work closely with you to ensure the course is designed to include typical scenarios and customer types faced by you or your team. This way, everyone leaving the training will have practical techniques to pacify and control challenging customers.
This course can be run for telephone based employees as well as those handling customers face to face.
You can view a breakdown of the course HERE, or alternatively download details of the course below: