Assertiveness Skills

Course objectives

By the end of the workshop participants will:

1. Be able to define what assertive behaviour is and is not.
2. Identify assertive and non-assertive behaviours in others and self, and state their impact on other people.
3. State the basic human rights (and responsibilities), and know how this supports the need for assertive behaviour.
4. Have been introduced to a number of tools and techniques to help become assertive and handle non-assertive behaviour in others.
5. Identified barriers to remaining assertive and practised techniques for overcoming these barriers to ensure an effective interaction takes place.
6. Understand and adopt a ‘win-win’ approach to all business interactions.
7. Be able to approach interactions using the following 4 steps:
   i. listen
   ii. understand without judgement
   iii. respond appropriately saying what you think and feel with diplomacy and tact
   stay focused and achieve a positive outcome
8. Contribute more effectively during interactions with others (including meetings).