Training and Development

Welcome to our web site. We hope you find it informative and useful. Please feel free to contact us with any additional questions or assistance you may need.

About Chapelfields Associates Ltd:-

We specialise in two key areas of training and development:

1. Customer Service Skills Training
2. Management and Leadership Skills Training

Through the effective development of your people we can help you achieve your organisation's goals.

All our training is tailored specifically for you, ensuring the link with your organisation's goals as well as capturing your culture and values. This way we achieve clear measureable results from our training courses.


Our Training Style

Our training style is very facilitative and energetic, using accelerated learning techniques to ensure maximum learning and memory retention. All our training events are educational as well as enjoyable.

Our focus is on helping delegates discover key learning points for themselves and encouraging them to identify how they can use newfound knowledge and skills back in the workplace. This way, individuals buy in to key learning points immediately, helping to ensure learning is transferred to the workplace.

Exercises used during training events are designed to be fun, as well as realistic to the organisation and work environment. A training event which is enjoyable is also memorable. Delegates leave our training events highly motivated to take the learning back to the workplace.

Free Performance Assessment

Free Assessment To Identify Development Opportunities in Your Customer Service Standards

To help you identify how you can improve the performance of your Customer Service Advisors, please contact us for a free assessment.

We will spend time listening in to calls and observing your people interact with their customers face to face. We will then provide you with a report highlighting our recommendations for improvements to achieve greater customer satisfaction.

Sign up for free assessment

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